OMEI ORGANIZERS OF MEETINGS & EVENTS INTERNATIONAL
RFC: OOM250715DNA
This Cancellation and Refund Policy sets forth the terms and conditions applicable to memberships, registrations, events, conferences, meetings, courses, workshops, webinars, certifications, educational programs, and other activities or services organized and marketed directly by OMEI ORGANIZERS OF MEETINGS & EVENTS INTERNATIONAL (hereinafter, “OMEI”).
Unless specific cancellation, substitution, or refund terms are published for a particular activity, service, or program, the provisions set forth in this Policy shall apply.
OMEI membership, registration, renewal, or enrollment fees are non-refundable once payment has been made and confirmed.
Membership and its benefits will be valid for the term corresponding to the selected category and will be subject to the membership, eligibility, and participation conditions established by OMEI.
In exceptional cases, OMEI may consider requests to transfer or change the holder of a membership, provided that such requests are submitted in writing, before any substantial benefits associated with the membership have been used, and are consistent with the corresponding membership category.
Authorization of any transfer or change of membership holder will be subject to review and express approval by OMEI.
All cancellation requests must be submitted in writing via email to contacto@omeiworld.com.
To determine the applicable refund percentage, the date on which OMEI formally receives the cancellation request and the scheduled start date of the event will be used as a reference.
Unless specific conditions are established for a particular event, the following conditions will apply:
When the nature of the event, activity, or registration category permits, OMEI may authorize the substitution of a participant with another person from the same company or organization.
The request must be made in writing prior to the start of the event and is subject to OMEI’s express authorization, as well as compliance with the requirements corresponding to the activity, registration category, membership, or participant profile.
Substitution may not be permitted when there are name-specific credentials, tickets, reservations, certifications, personalized services, or other arrangements that do not allow for changes in the named participant.
Cancellations of courses, workshops, webinars, certifications, and other educational programs offered by OMEI Academy will be subject, first and foremost, to the specific terms and conditions published for each program.
When no specific conditions exist, the general policy set forth in this document shall apply.
Once the program, course, workshop, or certification has begun, or once the participant has gained substantial access to digital content, academic materials, assessments, sessions, educational platforms, recordings, manuals, or other resources associated with the program, payment will not be refundable.
If an OMEI Academy certification or program is delivered, endorsed, or supplemented by a third party, the policies and terms established by that provider may also apply.
OMEI may modify—when there are justifiable reasons—the dates, times, venue, format, program, schedule, speakers, facilitators, activities, or any other operational element of an event, activity, or program.
When an activity is rescheduled, the participant’s registration will be automatically transferred to the new date, unless OMEI specifies otherwise.
If OMEI permanently cancels a paid activity and there is no alternative date, substitute format, or equivalent mechanism for providing the service, the participant may request a refund of the amounts actually paid directly to OMEI for registration in that activity.
Unless otherwise provided by applicable law, OMEI shall not be liable for any additional or indirect expenses incurred by the participant with third parties, including flights, lodging, ground transportation, visas, insurance, meals, tourist services, or other travel or participation expenses.
Therefore, OMEI recommends reviewing the cancellation and modification policies of the providers contracted directly by each participant.
In the event of circumstances beyond OMEI’s reasonable control that prevent, hinder, or render it impractical to carry out an activity under the originally planned conditions—including, but not limited to, natural disasters, weather events, health emergencies, epidemics, government regulations, conflicts, riots, security situations, severe transportation disruptions, widespread service interruptions, facility closures, or any other circumstance of force majeure or unforeseeable event—OMEI may reschedule, modify, change the venue, move the event online, or cancel the activity.
In such cases, OMEI will promptly inform participants of the available alternatives, which may include rescheduling, a change in format, a transfer of registration, credit toward a future event, or, where applicable, a refund, taking into account the specific circumstances of each event and any non-recoverable expenses previously committed to third parties.
All requests must be submitted in writing to:
contacto@omeiworld.com
The request must include, where applicable:
Receipt of a cancellation or refund request does not imply automatic approval. OMEI will review each request in accordance with this Policy and, where applicable, the specific terms and conditions of the contracted activity or service.
Registrations granted as a courtesy, through a scholarship, invitation, a promotional code offering a 100% discount, or any other mechanism that did not involve payment by the participant do not entitle the participant to a refund.
For promotions, special rates, presales, or packages, specific cancellation and refund conditions may apply; these will be disclosed at the time of purchase and will take precedence over this Policy when expressly indicated.
By registering, signing up, enrolling, or making a payment for the services, activities, events, memberships, or programs offered by OMEI and OMEI Academy, the user acknowledges having read and accepted this Cancellation and Refund Policy, as well as, where applicable, the specific terms and conditions provided for the contracted service.
OMEI may update or modify this Policy as necessary. The applicable version will be the one in effect and published at the time of the corresponding contract, enrollment, or registration.
OMEI ORGANIZERS OF MEETINGS & EVENTS INTERNATIONAL
Herschel No. 37, Col. Anzures, ZIP Code 11590, Miguel Hidalgo, Mexico City, Mexico.
